Privacy
BSHC Electrical Pty Ltd (trading as Lady Electrical) is a small electrical business in Canberra. This page says what we keep about you, why, and how to have it removed.
What we collect
- Your name, phone number, email address and the property address, when you ask for a quote or booking.
- What you tell us about the job, including any photos you send.
- Messages between you and us — by email, through Facebook Messenger to our Page, or through this website.
- Quotes, bookings, the work we did, and the invoices for it.
Payments are taken by Square; we never see or store card numbers.
Why
To quote, book and do the electrical work you asked for, to invoice it, and to keep the records an electrical contractor has to keep (for example Certificates of Electrical Safety for work in the ACT).
Who sees it
Our staff, to do the work above. We don't sell or share your details for marketing. The services that run our systems process it on our behalf:
- Cloudflare — hosts this site and its database.
- Google Workspace — our email.
- Meta — if you message our Facebook Page, we receive your Messenger name, id and messages through Meta's platform so we can reply.
- Square — invoices and payments.
- Google Maps — to check addresses and find your property.
- Anthropic (Claude) — helps us draft replies and quotes from what you've sent; those drafts are read and sent by a person.
Cookies
The public website sets no advertising or tracking cookies. Your quote list is kept in your own browser until you send it or clear it. The staff area uses a sign-in cookie.
How long we keep it
While you're a customer and for as long as we need it for the purposes above or are required to keep it by law.
Seeing, correcting or deleting your details
Email admin@lady-electrical.com from the address you used with us (or tell us the name and phone number on the enquiry) and say what you'd like: a copy of what we hold, a correction, or deletion. For deletion we remove your enquiry, messages and photos; records of work we've actually done are kept for as long as the law requires. We'll confirm by email, normally within a week.
Contact
BSHC Electrical Pty Ltd, Canberra ACT · 0434 403 998 · admin@lady-electrical.com